If any incorrect items are received please contact us using the form in the next section in order to rectify the error.
Customers have the right to cancel their order without giving a reason. A customer may return any item within 7 working days of receipt for a full refund – less all postage costs. Missing items, damaged goods or any other disputes should be reported by email, within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. We will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, our only obligation is to refund the full purchase price of the item(s).
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a written explanation of the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of receipt of returned goods.